Frequently Asked Questions
How can I return my order?
You can return your order within 30 days of receipt. You can submit a return request through your personal account. Or send an email to info@hulpmedi.nl with your return request, and we'll help you further.
You can return the product yourself, or request a return label from us. The cost of the return label will be deducted from the purchase price.
What is the warranty on your products?
Our products come with a two-year warranty, unless otherwise stated. If there's a problem with your product within this period, please contact us so we can assist you further.
Where can I find the invoice for my order?
You can easily download your invoice yourself via the order confirmation email. The invoice is available as a PDF file and can be saved or printed directly.
Do you offer worldwide shipping?
We offer worldwide shipping, and we do our best to make as many products available as possible in various countries. Feel free to contact us so we can discuss shipping options to your location.
How reliable are your reviews?
We believe it's important that reviews provide the best possible representation of our products and services. Therefore, our reviews are managed impartially by WebwinkelKeur.
Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.
Our customers are not rewarded for writing reviews. No discounts or other incentives are given.
How do you handle complaints?
It's always possible that something doesn't go exactly as planned. We recommend that you first report your complaint to us by emailing info@hulpmedi.nl . If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.